1. General Terms and Conditions By visiting or purchasing from the Tails OF Hollywood website ("Site"), you agree to be bound by the terms and conditions. If you do not agree to all of the terms and conditions, please do not use the "Site."
2. Return Policy: Your enjoyment of these artworks is our top priority. Please note we do not accept returns unless your order was visibly damaged during delivery and is visually apparent. Speed up your return by following these simple steps:
a) Take digital photos of your damaged product and the shipping container it arrived in (if damaged) within 48 hours of delivery.
b) Contact us and put PRODUCT RETURN in the subject line. Describe your concerns and attach the photos, indicating whether you would like a refund or a replacement.
c) You will receive an email within 24-48 hours confirming that your return request is being reviewed.
d) When your request is approved, you will need to ship back your order. Upon receipt, we will process the refund or replacement of your order.
3. Copyright Notice You acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of TailsOFHollywood.com. Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
We grant you a limited, revocable license to access and make personal use of the website as our customer. However, you are not permitted to:
a) Reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other content ("Website Content") for any commercial purpose, except as expressly provided.
b) Use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Website Content (except in the operation or use of internet "search engines," hit counters or similar technology); Use any meta tags, search terms, key terms, or the like that contain the website's name or trademarks used on the website.
c) Engage in any activity that interferes with the website or another user’s ability to use the website.
Any use of the website or Website Content that is not expressly authorized herein is prohibited and immediately terminates the license granted herein.
4. Electronic Communications You consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.
5. Your Account If you use the website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
6. Company Identification and Trademarks "TailsOFHollywood(dot)com" and any and all other marks appearing on this Site are trademarks of TailsOFHollywood(dot)com in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without TailsOFHollywood(dot)com's prior written consent. The use of Trademarks on any other website or network computer environment is prohibited. TailsOFHollywood(dot)com prohibits the use of Trademarks as a "hot" link on, or to, any other website unless establishment of such a link is pre-approved by TailsOFHollywood(dot)com in writing.
7. Use Restriction You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by TailsOFHollywood.com. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without TailsOFHollywood(dot)com's prior written consent is prohibited.
8. Shipping Policy TailsOFHollywood(dot)com will make its best efforts to ship orders within 7 business days after full payment has been made (except Custom Orders which are shipped only after customer approval). All shipping is done via carriers such as FedEx or UPS or USPS. Arrival of order may be 1-7 business days after shipping date. Shipping transit times vary, and TailsOFHollywood(dot)com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive order on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
9. Cancellation Policy Cancellations are not accepted after placement of order.
10. Custom Art Policy
1) “Star Package” Custom Artwork
a) Custom Art derived from Existing Artwork on TailsOFHollywood(dot)com must be paid for 100% prior to commencing the Custom Art.
b) The client is responsible for taxes and shipping charges.
c) The client is responsible for providing High Quality Digital Photo Files (no less than 2.0 MBs) to ensure success and completion of the Custom Art. Client Photo(s) may be reasonably enhanced and/or edited for optimum results. Custom Art blends Original Client Photo(s) into Existing Artwork. TailsOFHollywood(dot)com does not create a painting, graphic or illustration from Client Photo(s).
d) Client must state where Client Photo(s) should be placed on Existing Artwork on TailsOFHollywood(dot)com and/or any other instructions before work on Custom Art can commence.
e) TailsOFHollywood(dot)com will make reasonable efforts to insure completion of the Custom Art within 4-6 weeks. TailsOFHollywood(dot)com will not be held responsible for factors that may reasonably delay the completion of the artwork, including but not limited to requests for revisions by client.
f) Client shall have the right to request three (3) reasonable revisions (in writing) to the Custom Art. TailsOFHollywood(dot)com reserves the right after three (3) such revisions to charge the client an additional $35.00 per revision.
g) TailsOFHollywood(dot)com shall provide online images of the Custom Art to the client for revisions and approval.
h) Client acknowledges and accepts that should approval not be given for Custom Art, after reasonable revisions are made per client’s requests, TailsOFHollywood(dot)com shall refund client payment made minus stated Creation Fee (which is nonrefundable).
i) Client acknowledges and accepts that all Custom Artwork (except for Client Photos) is copyrighted TailsOFHollywood(dot)com and cannot be resold or reproduced commercially in any form for any purpose. Client acknowledges and accepts that Custom Artwork cannot be reproduced in any manner or form except for low-resolution web images (no more than 75 KBs) posted to social websites or attached to emails. Should Client desire additional Custom Art in current medium or in any other medium or material - in any other size or form whatsoever - Client agrees that TailsOFHollywood(dot)com shall solely create such Custom Art for Client.
j) Client acknowledges and accepts that computer monitors and/or screens on mobile devices or any other kind of electronic device on which they view Custom Art may change or distort the image, including but not limited to colors, hues, tones, shapes, sizes, clarity, opacity, etc. In such regard, TailsOFHollywood(dot)com shall not be held responsible or liable for any discrepancy or inconsistency between Custom Artwork as it appears on any computer and/or electronic device and the finished Custom Artwork delivered to and previously approved by client.
i) Upon approval of your final artwork, we will bill you for the remaining 50% balance.
j) After payment, we will ship artwork as per your request. Tax and shipping charges will be added to your 50% balance.
k) If after a reasonable amount of revisions you are still not satisfied with the digital images of your artwork, we will refund one half or less of your initial 50% payment, as per stated in the Custom Art Order Agreement for SUPERSTAR PACKAGE.
l) All Custom Artwork is copyrighted TailsOFHollywood(dot)com and cannot be resold or reproduced commercially in any form. It cannot be reproduced in any manner or form except for digital web images (no more than 65 KBs) posted to social websites or attached to emails. Should you desire additional copies or versions of your Custom Art in the current medium or in any other material - in any other size or form whatsoever – you agree that we shall solely create such Artwork for you.
m) You agree and accept that computer monitors and/or screens on mobile devices or any other kind of electronic device on which they view Custom Art may change or distort the image, including but not limited to colors, hues, tones, shapes, sizes, clarity, opacity, etc. In such regard, TailsOFHollywood(dot)com shall not be held responsible or liable for any discrepancy or inconsistency between Custom Artwork as it appears on any computer and/or electronic device and the finished Custom Artwork delivered to and previously approved by client.
12. Personal and Business Information Certain areas of the Site ask for personal information (such as your name, address, email address and telephone number) and business information (such as business name, address and telephone number). TailsOFHollywood(dot)com only collects personal and business information that you voluntarily provide to us, such as when you make a purchase or request a quote.
13. Financial Information When you make a purchase on the Site, we request that you provide financial information, such as account or credit card numbers. By making a purchase on the Site, you consent to our providing your financial information to our services providers and such third parties as we determine is necessary to process your transaction, such as credit card companies and banking institutions used to process the transaction.
14. Use of Information The information collected on the Site is used to process requests, to fulfill orders, for customer service, to market and improve TailsOFHollywood(dot)com products and services, to customize your experience on the Site, and to contact you with updates to the Site and other information. TailsOFHollywood(dot)com may also use your information to provide you with information we believe may be of interest to you.
If you do not wish to receive marketing information, email us through our Contact Form. Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note, changes to your preference may not be effective immediately.
Our policy is to not give, sell or otherwise distribute the information collected through this Site to third parties outside of TailsOFHollywood(dot)com and its distributors or subsidiaries (unless you allow us to or required by law); provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this site.
For example, TailsOFHollywood(dot)com uses an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. Our practice is to require our suppliers and vendors to conduct themselves in a manner consistent with this policy and our requirements.
15. Billing We will use your financial information to bill you for products and services or otherwise process your transactions. Purchases from TailsOFHollywood(dot)com are billed from PURRaMUTT Productions.
16. Links The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this fact when they leave our website and to read the privacy statements of each and every website that they visit which collects personally-identifiable information. This privacy statement applies solely to information collected on the Site.
17. Security TailsOFHollywood(dot)com has security measures in place to protect customer information. TailsOFHollywood(dot)com takes reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The Site uses encryption technology, such as Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers.
SSL technology represents the highest level of security available on the Internet, automatically encrypting information traveling over the Internet, verifying the identity of the transacting servers through certificates and digital signatures, and confirming that the integrity of the message content is maintained throughout its transmission. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while TailsOFHollywood(dot)com is committed to protecting your information, we cannot ensure or warrant the security of any information you transmit to us.
18. How to contact TailsOFHollwood.com We can be reached via email through our Contact Form on the Contact Page of our site.
19. Suggestions and Ideas Visitors may submit suggestions, ideas or questions via our Contact Page. By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer and exploit any suggestions or ideas in any manner.
20. Address or Name Errors We do not accept responsibility for orders that are delayed or prevented from being delivered due to incorrect information supplied by buyers (such as wrong or incomplete addresses, misspelled names, etc). Buyers must pay for any replacement of order plus shipping and/or handling charges caused by their errors or omissions. We will not be liable for any damages of any kind arising from such errors or omissions
21. Limitation of Liability We do not accept responsibility that the website, its servers, or e-mail sent from the website are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages. Certain laws do not allow limitations as contained in this clause. If these laws apply, some or all of the above limitations may not apply to you and you might have additional rights.
Copyright 2013 - 2017 - Tails OF Hollywood - All Rights Reserved Sold and Distributed by PURRaMUTT Productions Terms & Conditions