How many photos should I send? Send 1-3 photos of EACH pet you’d like in the artwork. Our artistic style blends the photo(s) directly into the original cinema-based design that we create for you. We do not create a painting or illustration from the photo you send us.
How do I send my photo? Please send each photo as a High Quality Digital File in JPG format. Our minimum requirements are 2.0 MBs or more per image.
Where do I send my Photo? Please upload photos on our ORDER NOW PAGE. Include your name, contact information, and any reasonable special requests or instructions. We can also include your pet’s name as a star of the movie.
What are the digital photo requirements? All photos should be clear and finely detailed, particularly the eyes, nose and mouth. If these areas are blurry or pixilated, we cannot use the photo in our design. Where possible, we can reasonably correct imperfections and remove objects. If your photo is from a digital camera, send us the original file from the camera itself - but not a re-sized version. Should we require a better quality photo, we will notify you before beginning your artwork.
How long will my first preview take? We start the creative process upon receipt of your digital photo file and full payment. We then start to create the Custom Art for you to preview. Receiving your Custom Art preview will vary depending on the complexity of work ordered, usually two to three weeks. Once you receive your first preview, you can request revisions or approve the digital version for the final artwork. What happens if I request revisions? You may request six reasonable revisions after we send you our first preview. After that, we charge $35.00 for each additional revision.
How long does my artwork take to complete? The Star Package usually takes 6 to 8 weeks to complete. However, it may take longer, depending on the complexity of the style and included details, as well as any revisions.
What happens after I approve my Custom Artwork? Upon final approval, we will prepare your artwork in the size and style you have previously chosen and paid for. All artwork arrives "Ready to Hang"!
When will my artwork ship? Your artwork will usually ship within 5-7 business days after final approval.
How will my artwork ship? FedEx and/or UPS are our primary shippers. All our artworks ship via ground. If you request expedited shipping methods, they are available for an additional charge. All additional charges must be paid in advance of shipment.
Can I track my artwork once it is shipped? When your package is shipped you will receive an email including all tracking information.
Do you ship outside the United States? Currently, we only ship within the Continental United States (excluding Alaska and Hawaii).
Can the artwork be delivered as a gift? Yes, absolutely! If you prefer having it shipped to someone else, just provide us with the name and address.
Rush Orders: If artwork is requested sooner than six weeks, we will work with you to get your artwork completed by the time you specify. Additional charges may apply in such instances. If you also request expedited shipping methods, they are available for an additional charge. We will add any additional charges to your final payment due for the artwork. All orders must be paid in full in advance of shipment.
What happens if I don't approve the design? We do everything in our power to create artwork that exceeds your expectations. 1. If you decide within 24 hours that you want to cancel your order, your entire payment will be refunded. 2. If you don’t want to continue after the Preview, your payment will be refunded minus a nonrefundable Creative Fee of $75.00. 3. If after making from one to three revisions to your Preview and you still don’t approve, you may request a refund. Your payment will be refunded, minus a nonrefundable Creative Fee of $175.00. 4. If after making from four to six revisions to your Preview and you still don’t approve, your payment will be refunded, minus a nonrefundable Creative Fee of $275.00. Creative Fees are to help recover costs for time spent on the creative process.
What’s the best medium for my artwork? We’re proud to present our custom artworks in Stretched GicléeCanvas and the exciting new medium of Brushed Metal. All of them are exquisite with unique appeal. For more details, please visit our About Art Page.
Are all of your artworks crafted by hand? Absolutely! We create the artworks for every commission using a series of sophisticated digital brushing techniques plus other resources exclusive to us. Computer programs cannot create these eye-catching works of art – ONLY human beings can do that!
Who owns the copyright to the Custom Artwork? We retain the copyright to all custom artworks that we create, including all reproduction rights and the right to claim statutory copyright. You may not reproduce custom artworks created by us without our prior written approval, with the exception of low-resolution web images (no more than 65 KBs) posted to social websites or attached to emails. Of course, you own the copyright to the original photo of your pet that you sent us.
What about additional copies of the Custom Art? Should you desire additional Custom Art in the current medium or in any other material - in any other size or form whatsoever – you agree that TailsOFHollywood(dot)com shall solely create such Custom Artwork for you.
Will you use my artwork? By sending your photos to TailsOFHollywood(dot)com, you grant us permission to use any designs or photos in our marketing materials. We will not sell any artwork featuring your pet. If you do not approve, please email us and we will honor your request.
How should I take care of my artwork? We would recommend the following suggestions to prolong the life of your artwork: 1. It's best to not hang your artwork in direct sunlight to avoid fading over prolonged exposure. 2. Do not hang your artwork in a hot or humid area, such as directly above an active fireplace or in a bathroom. 3. Gently wipe down with Soft MICROFIBER clean cloth for Metal Pieces. Gentle feather dusting is recommended for Canvas Pieces. 4. Do not use water or cleaning agents such as Windex, Vinegar, etc on your artwork.
What if the photo I send you isn’t mine? You may not use any work or any content owned by someone else without the written permission of the owner of such content. You are solely responsible for any copyright violations that may incur as a result of using our services.
Returns After you approve the artwork online, we do not accept returns unless the artwork has been visibly damaged during shipping. Just contact us and we will be happy to replace your damaged artwork. First provide digital photos of the damage so that our shipping department can assess the claim and then process it with our carrier. We will require damaged items to be returned via ground shipping. Reasonable shipping costs will be refunded. Artwork must be insured for the value of the piece.
What if my artwork looks different than my online preview? Computer monitors and/or screens on mobile devices or any other kind of electronic device may change or distort the image, including but not limited to colors, hues, tones, shapes, sizes, clarity, opacity, etc. In such regard, we shall not be held responsible for any inconsistency between images of Custom Art as it appears on any computer and/or electronic device and the finished Custom Artwork delivered to you.
Are there any other terms for ordering? By ordering a work of custom art from us, you have agreed to accept our Terms and Conditions.
Where is my Artwork made? Each of our Artworks is proudly made in the USA!